Innovating the Client Experience Every Moment of Every Day
Sierra Piedmont Engineers and Geologists is celebrating 26 years of helping our clients solve environmental problems, reduce risk and protect their brand. It’s been a great two decades together. Our customer service satisfaction record remains at 90% or higher.
Sierra’s New Normal Just Got Even Better!
We don't have to tell you that for many companies, customer service got hit hard during COVID. But at Sierra, we refuse to succumb to the new normal. In fact, our customers are asking us how we've managed to provide even better service before, during and after the pandemic?
The answer? We believe good customer service isn't a luxury, it's our mission and more. It’s the secret sauce that makes us masters of the superior client experience and keeps us innovating every moment of every day to set the standard in our industry!
The 3 Secrets to Sierra’s Superior Customer Service
#1 Remember Our Mission to design a superior client experience
#2 Respond Rapidly within 24 hours to our clients’ needs
#3 Relentlessly Execute our mission and measure how well we are crushing it every day
We hope you will try out our secret sauce. And remember, the next time you find yourself in the middle of a pandemic, recession, climate change and everything change, customer service is one thing we will never change at Sierra Piedmont!